Multilevel call distribution

Smart distribution of customer calls on a variety of factors helps your agent team to reach your prospects quickly. you can distribute all calls among your call center team based on any criteria like:

  • Caller Availability
  • Past Performance
  • Product Specialty
  • Location
  • Source

Show popup to appropriate agent

Tugbiz CRM provides customer's additional information to agents via popups so it helps the agent to efficiently reduces wrap-up time and you can show a different type of popups to appropriate agents like:

  • Calling Popup
  • Follow-up Popup
  • Reminder Popup
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View live agents

Agents are people who provide support services and you can easily keep your organization agent's current status regarding work like calling, follow-ups, wrap-up time, and other issues with the help of simplified Tugbig CRM.

Feedback management

Collect customer feedback and improve your product/service using call history, call recordings, available in your inbox and you can take feedback from your customers with the help of the following sources:

  • Incoming Emails
  • Incoming Phones
  • WhatsApp
  • Feedback / Complaint Form
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Simple and easy reporting

Taking reporting from your team according to the timetable is the most important part of every organization system. Keep your organization member's current status regarding work like client payment, follow-ups, event strategies and issues with the help of simplified Tugbig CRM via:

  • Incoming Calls
  • Email
  • SMS
  • Whats App

Multilevel call distribution

Smart distribution of customer calls on a variety of factors helps your agent team to reach your prospects quickly. you can distribute all calls among your call center team based on any criteria like:

  • Caller Availability
  • Past Performance
  • Product Specialty
  • Location
  • Source

Show popup to appropriate agent

Tugbiz CRM provides customers additional information to agents via popups so it helps the agent to efficiently reduces wrap-up time and You can show a different type of popups to appropriate agents like:

  • Calling Popup
  • Follow-up Popup
  • Reminder Popup
image

View live agents

Agents are people who provide support services and you can easily keep your organization agent's current status regarding work like calling, follow-ups, wrap-up time, and other issues with the help of simplified Tugbig CRM.

Feedback management

Collect customer feedback and improve your product/service using call history, call recordings, available in your inbox and you can take feedback from your customers with the help of the following sources:

  • Incoming Emails
  • Incoming Phones
  • WhatsApp
  • Feedback / Complaint Form
image

Simple and easy reporting

Taking reporting from your team according to the timetable is the most important part of every organization system. Keep your organization member's current status regarding work like client payment, follow-ups, event strategies and issues with the help of simplified Tugbig CRM via:

  • Incoming Calls
  • Email
  • SMS
  • Whats App
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Our Call Centre Clients

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