Multilevel call distribution
Smart distribution of customer calls on a variety of factors helps your agent team to reach the customer's prospects quickly. The BPO executives can tag the calls in the automated database based on any criteria like:
- Caller Availability
- Past Performance
- Product Specialty
- Location
- Source
Show popup to appropriate agent
TugBiz CRM provides customer's additional information to agents via popups. It helps the agent to reduce the wrap-up time. You can show different types of popups to appropriate agents such as:
- Calling Popup
- Follow-up Popup
- Reminder Popup
View live agents
Agents are those executives who provide support services. You can easily set your organization agent's current status regarding work like calling, follow-ups, wrap-up time, and other issues with the help of simplified TugBiz CRM.
Feedback management
Collect customer feedback and improve your product/service using call history, call recordings, available in your inbox. You can take feedback from your customers with the help of the following sources:
- Incoming Emails
- Incoming Phones
- Feedback / Complaint Form
Simple and easy reporting
Taking reporting from your team according to the timetable is the most important part of every organization system. Keep your organization member's current status regarding work like client payment, follow-ups, event strategies and issues with the help of simplified TugBiz CRM via:
- Incoming Calls
- SMS
