Sugar CRM

SugarCRM provides great flexibility along with the ability to cover myriads of business requirements for managing customer communication, sales growth, improved customer experience, and drive more effective marketing campaigns.

SugarCRM puts your individual needs first, unlike traditional CRM systems that focus on tracking and managing sales by using a "one size fits all" approach. As SugarCRM Partner, Ambit Software helps you in enhancing the sales, marketing and service processes for better results and more effectiveness by addressing the following challenges:

  • Customer interaction management for sales, marketing and services
  • Acquiring and retaining more customers with marketing automation
  • Increasing the productivity with better managed contacts, accounts, opportunities, leads, issues and interactions
  • Integrating with other business systems
  • Empowering users to engage successfully with their customers
  • Access anytime, anywhere CRM system with web browser and Mobile/Tablet access

With our team of SugarCRM certified resources, we offer innovative and rapid SugarCRM implementation, integration and development services that help organizations achieve their business goals.


Our SugarCRM services include

  • Consulting
    • Business Process Understanding
    • Functionality Mapping
    • Finalize Integration Plan
    • Process Re-Engineering
  • Implementation
    • Configuration and On-site Deployment
    • Configuration and On-premise Edition Deployment
    • Data Migration and User Adoption Support
  • Development
    • Custom Module Development
    • Custom Plugin Development
    • Custom Extension Development
  • Customization
    • Module Customization
    • Workflow Automation
    • Plugin and Extensions
    • Performance Tuning and Auditing
  • Integration
    • Integrated Technology Eco System
    • Third party API and Web Integration
    • Integrations with 3rd party products like ERP systems, e-commerce portals, Point-of-Sale (POS) solutions, Contact Centre solutions, Chat, SMS gateways and many more.
  • Reporting, Dashboards and Analytics
    • Standard and Custom Reports
    • Standard and Custom Dashboards
    • Dashboard for Mobile

How SugarCRM will help you with customer management?

  • With Marketing
    • Campaign Management, Marketing Automation, Email Marketing, Marketing Analytics, Social Media Management
  • With Sales
    • Performance Management, Proposal Management, Contract Management, e-Commerce, Relationship Intelligence, Analytics
  • With Support Services
    • Multichannel Contact Centre, CTI integration, Voice of the Customer, Field Service, Service Analytics, Knowledge Management
  • With Integration and Management
    • ERP, Accounting & Financial Management, Integration Platforms, Cloud Services
  • With Productivity
    • Content Management, Web Conferencing, Enterprise Collaboration, Email & Calendar, Location Based Services, Business Process Management, Learning Management
  • With Data and Analytics
    • Data Enrichment, Business Intelligence, Analytics