Helpdesks are designed to solve incidents or immediate fixes. Whereas, the service desk is focused on service requests such as issues with laptops, new employee onboarding, etc.
Tugbiz has a feature where you can personalize emails and messages for all the possible queries they can have. With the help of this customized mails and SMSs, they won't feel offended and you won't miss out on any leads either!
Do you think to provide both of them in one place can be an issue?
Well, Tugbiz can drive away all your misconceptions about this, by solving incidents and service requests in one platform.

In order to hunt for customer satisfaction, you need to track your customer care or customer satisfaction team’s performance on a regular basis.
With the help of Tugbiz, that too becomes easy as it runs your team through a continuous improvement cycle.

Helpdesks are designed to solve incidents or immediate fixes. Whereas, the service desk is focused on service requests such as issues with laptops, new employee onboarding, etc.
Tugbiz has a feature where you can personalize emails and messages for all the possible queries they can have. With the help of this customized mails and SMSs, they won't feel offended and you won't miss out on any leads either!
Do you think to provide both of them in one place can be an issue?
Well, Tugbiz can drive away all your misconceptions about this, by solving incidents and service requests in one platform.

In order to hunt for customer satisfaction, you need to track your customer care or customer satisfaction team’s performance on a regular basis.
With the help of Tugbiz, that too becomes easy as it runs your team through a continuous improvement cycle.